SUPPORT

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Remote Support

Source Networks, Inc. uses TeamViewer to provide remote assistance.

  • Easy to use, install, and very secure
  • You are in full control and the remote session that can be ended anytime by you
  • The ability to diagnose problems remotely and resolve problems where possible without being onsite

A Source Networks consultant will be connecting remotely to your Apple or Windows computer. In order to establish this connection, a small applet must be downloaded. Because the consultant will be viewing your desktop, close any personal or confidential information on your screen before connecting with the technician.

PLEASE REVIEW THE DISCLAIMER BEFORE CONTINUING

Disclaimer

Step One

Download the TeamViewer application. It's 100% safe and trusted.

Step Two

When this download finishes, double-click the icon to launch the program.

Step Three

Accept the Remote Support Desktop Disclaimer.

Step Four

Enter your name in the field and wait for our connection.

Company was growing and needing to expand its wireless capabilities to support its rapidly growing wireless needs, offer both a private and public SSID, needed reporting to maintain HIPAA compliancy, and to provide better throughput and support for the latest wireless technologies. Source Networks was contracted to replace their existing, out of date equipment, with Cisco Meraki access points.

As a certified Cisco Reseller and installer, we evaluated their existing needs, priced the necessary components to replace the existing wireless equipment, purchased, configured, and installed the solution. We ran new Ethernet cabling to support the PoE needs, configured the private and public “guest” networks, installed Meraki’s MDM (Mobile Device Management) solution to auto-configured the wireless profiles to all their machines, and test the signal strength throughout their large office space in a multi-story office building.

Because this customer works in the medical field, we determined the settings necessary to comply with HIPAA, advised on how to access the reports, in addition, provided network documentation for any future auditing.

WIRELESS NETWORKING
SECURITY