SUPPORT

Open a support ticket and we can assist you right away!

Remote Support

Source Networks, Inc. uses TeamViewer to provide remote assistance.

  • Easy to use, install, and very secure
  • You are in full control and the remote session that can be ended anytime by you
  • The ability to diagnose problems remotely and resolve problems where possible without being onsite

A Source Networks consultant will be connecting remotely to your Apple or Windows computer. In order to establish this connection, a small applet must be downloaded. Because the consultant will be viewing your desktop, close any personal or confidential information on your screen before connecting with the technician.

PLEASE REVIEW THE DISCLAIMER BEFORE CONTINUING

Disclaimer

Step One

Download the TeamViewer application. It's 100% safe and trusted.

Step Two

When this download finishes, double-click the icon to launch the program.

Step Three

Accept the Remote Support Desktop Disclaimer.

Step Four

Enter your name in the field and wait for our connection.

To provide support as a contractor, having access to the information about your existing network is necessary. This includes phone number for support, account numbers, passwords, secret questions, model numbers, warranty information, and authorization by many vendors to fix your problems. When working with Source Networks as your out-sourced IT support provider, we will begin to compile all documentation regarding the many components of your network.

We create a “snap-shot” of your existing network and put it on documents that encompasses your IT hardware, serial numbers, manufacturer’s phone numbers, WAN/LAN IP addressing, and login usernames and passwords, etc. By creating this document, we can identify many problems with your existing network that you may not be aware of: out-of-date warranties, expired contracts, failing equipment, old technology, area of performance problems, etc… This documentation continues to evolve each time we work with you to insure its consistency as we find having this to be a key component to provide you with the most efficient support we can.

We have been complimented by many of our customers on the value of having this consolidated document as it provides a clear representation of their networks, hardware, account numbers, and pertinent phone numbers.

NETWORKING