SUPPORT

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Remote Support

Source Networks, Inc. uses TeamViewer to provide remote assistance.

  • Easy to use, install, and very secure
  • You are in full control and the remote session that can be ended anytime by you
  • The ability to diagnose problems remotely and resolve problems where possible without being onsite

A Source Networks consultant will be connecting remotely to your Apple or Windows computer. In order to establish this connection, a small applet must be downloaded. Because the consultant will be viewing your desktop, close any personal or confidential information on your screen before connecting with the technician.

PLEASE REVIEW THE DISCLAIMER BEFORE CONTINUING

Disclaimer

Step One

Download the TeamViewer application. It's 100% safe and trusted.

Step Two

When this download finishes, double-click the icon to launch the program.

Step Three

Accept the Remote Support Desktop Disclaimer.

Step Four

Enter your name in the field and wait for our connection.

Our client had an aging, on-site server running the obsolete Microsoft Exchange 2003. The users had limited access to e-mail features from their mobile devices. Performance was slow and users received an overwhelming amount of spam.

SourceNetworks resolved the situation by moving the client’s e-mail to the Office 365 hosted exchange, providing the following benefits:

  1. The management of a separate server for e-mail was eliminated, reducing overall costs and maintenance.
  2. Highly effective spam filtering not only eliminated most of the “junk,” but also virtually eliminated any e-mails containing dangerous viruses and phishing scams.
  3. All the latest Apple, Android and Windows mobile devices were fully supported.
  4. The client’s existing Windows Active Directory was integrated, so the client could use a single sign-on for their computer and e-mail systems.