SUPPORT

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Remote Support

Source Networks, Inc. uses TeamViewer to provide remote assistance.

  • Easy to use, install, and very secure
  • You are in full control and the remote session that can be ended anytime by you
  • The ability to diagnose problems remotely and resolve problems where possible without being onsite

A Source Networks consultant will be connecting remotely to your Apple or Windows computer. In order to establish this connection, a small applet must be downloaded. Because the consultant will be viewing your desktop, close any personal or confidential information on your screen before connecting with the technician.

PLEASE REVIEW THE DISCLAIMER BEFORE CONTINUING

Disclaimer

Step One

Download the TeamViewer application. It's 100% safe and trusted.

Step Two

When this download finishes, double-click the icon to launch the program.

Step Three

Accept the Remote Support Desktop Disclaimer.

Step Four

Enter your name in the field and wait for our connection.

Recently, a customer brought in Source Networks, Inc.’s consulting team to identify and solve a wireless problem throughout their large home, guesthouse, and sizeable outdoor pool area. They needed a solution that would provide Wifi service to both the outdoor recreational space and into their guesthouse. Underground piping connecting the two buildings was quickly identified to be the source of their problem. Instead of trenching a costly, new utility pipe for ethernet cabling, Source Networks’ consultant Andrew Kuhlman recommended a Ubiquiti directional wireless antenna and an outdoor Wireless Access Point (WAP) to provide a link between the two buildings, in order to broadcast a strong signal onto their pool area.

The Ubiquiti UAP-AC-M-PRO wireless access point provided a perfect solution. The UAP-AC-M-PRO offers a simultaneous, dual-band (2.4Ghz and 5GHz) signal, the latest 3×3 MIMO technology, and support for an 802.3af PoE—a built-in, dual-band, omnidirectional antenna for expanded range and coverage outdoors. Additional benefits include a weather-resistant form factor and the ability to be mounted on a wall or pole. After installing the same configuration on the house and guesthouse, the directional antennas linked the structures together, while the omnidirectional antennas were positioned to cover the sizeable outdoor space.

The entire installation and configuration took one day to mount the command poles and antennas, run cabling to the switch and router, and configure the appropriate settings.  Testing wireless coverage throughout the system was performed using the wide range of Wifi utilities included with the Ubiquiti Controller software. The solution solved the customer’s problem and they are very happy with their ability to use the internet within their guesthouse, as well as outdoors in their recreational and entertainment areas.