SUPPORT

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Remote Support

Source Networks, Inc. uses TeamViewer to provide remote assistance.

  • Easy to use, install, and very secure
  • You are in full control and the remote session that can be ended anytime by you
  • The ability to diagnose problems remotely and resolve problems where possible without being onsite

A Source Networks consultant will be connecting remotely to your Apple or Windows computer. In order to establish this connection, a small applet must be downloaded. Because the consultant will be viewing your desktop, close any personal or confidential information on your screen before connecting with the technician.

PLEASE REVIEW THE DISCLAIMER BEFORE CONTINUING

Disclaimer

Step One

Download the TeamViewer application. It's 100% safe and trusted.

Step Two

When this download finishes, double-click the icon to launch the program.

Step Three

Accept the Remote Support Desktop Disclaimer.

Step Four

Enter your name in the field and wait for our connection.

Disclaimer for Remote Session

 

PLEASE DO NOT PROCEED ANY FURTHER OR ALLOW A SOURCE NETWORKS CONSULTANT REMOTE ACCESS TO YOUR COMPUTER IF YOU DO NOT AGREE WITH THE FOLLOWING DISCLAIMER.

You have requested the assistance from a Source Networks consultant to provide you with technical support through a remote connection to your computer. You understand and agree that by requesting such assistance, you will be providing a Source Networks consultant with access to and control of your computer as reasonably required to perform the requested work.

The use of this remote session is in accordance with the following disclaimer: By accepting a remote session from us, you accept full responsibility for any changes to the contents or system settings of your computer. Please read the following items before continuing:

    • Be sure to close any confidential files that you may have been working on
    • Source Networks recommends that you remain by your desktop throughout the entire remote session to facilitate with this session
    • To avoid any loss of data or inconvenience to you, please ensure that you possess a full backup of all data on your computer systems and/or network file server prior to this service
    • You acknowledge that there is no guarantee of security or privacy on the internet, and Source Networks offer no guarantee and provides no warranty (express or implied) that this service will be secure or private outside the security provided by using the TeamViewer software (for more details visit www.teamviewer.com)
    • You agree to comply with all reasonable directions of Source Networks consultants
    • You acknowledge and agree that the remote session may be cut short, delayed, rescheduled and/or terminated as a result of matters outside of our reasonable control

Although Source Networks consultant will use its best endeavors to perform the requested work, to the maximum extent permitted by law, Source Networks’ liability shall be limited to the total value of this remote session. Source Networks does not warrant that the technical support will meet your needs or requirements, is fit for your purposes, or will be error free. The remote session is provided at your sole risk and Source Networks will not be liable to you for any loss, costs, expenses or damages incurred by you, including but not limited to any direct, indirect, incidental, consequential, or special damages.