SUPPORT

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Remote Support

Source Networks, Inc. uses TeamViewer to provide remote assistance.

  • Easy to use, install, and very secure
  • You are in full control and the remote session that can be ended anytime by you
  • The ability to diagnose problems remotely and resolve problems where possible without being onsite

A Source Networks consultant will be connecting remotely to your Apple or Windows computer. In order to establish this connection, a small applet must be downloaded. Because the consultant will be viewing your desktop, close any personal or confidential information on your screen before connecting with the technician.

PLEASE REVIEW THE DISCLAIMER BEFORE CONTINUING

Disclaimer

Step One

Download the TeamViewer application. It's 100% safe and trusted.

Step Two

When this download finishes, double-click the icon to launch the program.

Step Three

Accept the Remote Support Desktop Disclaimer.

Step Four

Enter your name in the field and wait for our connection.

OUR PARTNERS

OUR PARTNERS

TRUSTED & PROFESSIONAL PARTNERS

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Source Networks and its team of consultants work with numerous trusted partners to provide quality and proven solutions for all of our clients.
Our partners provide enhanced networking, security, email, cloud services, and more.

Cisco Meraki

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As a certified Cisco Meraki Partner, Source Networks now offers our customers some of the best and most highly recognized security and wireless equipment in the industry. In order to replace existing firewall or wireless access point products that lack current security protocols or the latest wireless technologies, we have integrated this solution into many of our customer’s networks. The ability to process current Internet speed offerings or features needed to support the multitude of devices available today becomes clearly available with Cicso Meraki solutions. These commercial-grade offerings bring to our home and business clients products with capabilities that go far beyond what consumer-grade products can. We selected the relationship with Cicso Meraki because of their proven track record—one that offers an extensive line of high-quality equipment, excellent support, as well as highly configurable and feature-rich software.

Trend Micro

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Like most small businesses, you probably have limited resources dedicated to IT security. Protecting your livelihood against ever-evolving IT threats is a critical system requirement. Trend Micro can help you overcome the hurdles and protect your staff anywhere, anytime, on any device. Specifically designed for small businesses, Worry-Free Business Security is easy to use virus protection. The component has a small footprint and won’t slow down your staff’s productivity. Trend Micro’s new cloud-based management portal, protection for your PCs, Macs, servers, and mobile devises is easier than ever. We now deploy this solution as primary Apple and Windows product line* to protect our customers’ data, workstations, and servers from constantly evolving software and Internet threats.

Trend Micro

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Like most small businesses, you probably have limited resources dedicated to IT security. Protecting your livelihood against ever-evolving IT threats is a critical system requirement. Trend Micro can help you overcome the hurdles and protect your staff anywhere, anytime, on any device. Specifically designed for small businesses, Worry-Free Business Security is easy to use virus protection. The component has a small footprint and won’t slow down your staff’s productivity. Trend Micro’s new cloud-based management portal, protection for your PCs, Macs, servers, and mobile devises is easier than ever. We now deploy this solution as primary Apple and Windows product line* to protect our customers’ data, workstations, and servers from constantly evolving software and Internet threats.

MacPractice

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MacPractice is an Apple computer-based practice management and clinical software solution designed for Medical, Dental, Chiropractic and Optical offices. MacPractice provides HIPAA compliant and feature rich solutions, including MacPractice iPad/iPhone Apps, such as Patient Check In and PHI portal, Clipboard, IEHR remote control with VHN, and support for many industry-leading manufacturers of digital imagery. Our Source Networks team offices throughout the Chicago metro and Rockford areas are staffed and ready to install network and video wiring, wireless, VPN and other remote access options, workstation and server setup, local and cloud-based backup, as well as on-going maintenance. We have brought paper-only offices into the modern age by offering pre-sales configuration of equipment, installation of new or upgraded wired or wireless networks, the integration of firewalls and VPN solutions, the setup and configuration of Apple workstations and servers needed to support the MacPractice solution. We work hand-in-hand with MacPractice support to be their on-site or remote support provider to keep you office up and running.

CrashPlan

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Numerous cloud-based backup providers in the market today claim a host of features and offerings. Who can you trust to provide a cloud-based backup solution that will protect your data to military standards, backup your data in real-time, offer access to your files from anywhere at any time, allow you to backup locally to an external hard drive or other source—even to another computer on your network? The PROe (Enterprise) offers one account with the ability to backup four computers to the CrashPlan cloud with an unlimited storage size—no limit, no extra charge! Source Networks has become a reseller of this solution after testing many others. We concluded that most provide similar offerings, but CrashPlan stands out and above the competition with their convenient Apple and Windows clients, offering unlimited storage, a centralized management portal, and excellent support. We trust what they do and bring this solution to our customers to fulfill the second tier of our backup and disaster recovery planning.

CrashPlan

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Numerous cloud-based backup providers in the market today claim a host of features and offerings. Who can you trust to provide a cloud-based backup solution that will protect your data to military standards, backup your data in real-time, offer access to your files from anywhere at any time, allow you to backup locally to an external hard drive or other source—even to another computer on your network? The PROe (Enterprise) offers one account with the ability to backup four computers to the CrashPlan cloud with an unlimited storage size—no limit, no extra charge! Source Networks has become a reseller of this solution after testing many others. We concluded that most provide similar offerings, but CrashPlan stands out and above the competition with their convenient Apple and Windows clients, offering unlimited storage, a centralized management portal, and excellent support. We trust what they do and bring this solution to our customers to fulfill the second tier of our backup and disaster recovery planning.

EXPLORE OUR PARTNERS

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CONTACT

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Use this form to open a support ticket and have one of our consultants contact you shortly. We will respond as soon as possible!

 

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