SUPPORT

Open a support ticket and we can assist you right away!

Remote Support

Source Networks, Inc. uses TeamViewer to provide remote assistance.

  • Easy to use, install, and very secure
  • You are in full control and the remote session that can be ended anytime by you
  • The ability to diagnose problems remotely and resolve problems where possible without being onsite

A Source Networks consultant will be connecting remotely to your Apple or Windows computer. In order to establish this connection, a small applet must be downloaded. Because the consultant will be viewing your desktop, close any personal or confidential information on your screen before connecting with the technician.

PLEASE REVIEW THE DISCLAIMER BEFORE CONTINUING

Disclaimer

Step One

Download the TeamViewer application. It's 100% safe and trusted.

Step Two

When this download finishes, double-click the icon to launch the program.

Step Three

Accept the Remote Support Desktop Disclaimer.

Step Four

Enter your name in the field and wait for our connection.

MEET OUR TEAM

OUR TEAM

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Our team of consultants brings you years of in-the-field experience, supporting both Apple and Microsoft platforms. Our collective skills allow us to address your needs, from setting up a new printer to replacing your existing email server. We work together to offer you or your company a comprehensive solution to your single or system-wide concerns. Our understanding of the latest technologies allows us to integrate solutions to make your staff and business run more efficiently. From reducing on-going support costs to addressing potential security issues, Source Networks addresses issues proactively, not reactively. We focus on protecting your data from many common problems, such as a sudden outbreak of a new virus, a hardware failure, theft, or other occurrences that could adversely impact your home or business. While each consultant has unique skills, collectively and as a team our service offering is vast. Read each background then do not hesitate to contact us for even your smallest need!

Jason Bosket

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jason@sourcenetworks.com

Jason is no stranger to technology. As the son and grandson of former IBM employees, he grew up with technology, “My whole life I’ve been exposed to computers”. A Teletype and an Apple IIe in Junior High School started him down the career path he works in today. “Over the years I’ve converted my entire family from being hard-core IBM users to all Apple”. He focused his education on technology, ending with countless industry certifications, as well as both an MBA and Masters in Telecommunications Management. “I love working with technology and how it can change how people think and work.”

Jason has had many great roll models over the years and each has honed his interests and talents, including a mind for solving problems, the hands for constructing change, and the creativity to impact the lives of those fortunate enough to work with him. “I want to share my knowledge of technology and the wonders it can bring.” As the owner of Source Networks, Jason and his team of consultants—each with their own unique abilities—offer their customers wide-ranging resources and years of experience by delivering integrated technology and unparalleled support.

Elisabeth Dombrowski

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elisabeth@sourcenetworks.com

Elisabeth joined Source Networks in 2002. “I was excited to join the team. I had previously collaborated with Jason on projects and was not only impressed by his technical acumen, but also his professionalism and business knowledge.”

Today, Elisabeth continues to embrace the brisk pace of evolving technologies. “I love this field because it’s always changing. Some of these are game changers. The cloud is a perfect example. Just as it was with client/server computing back in 2000, cloud computing can provide huge benefits, but it’s not a one-size-fits-all proposition. It requires a far more nuanced approach.” As to how Elisabeth makes these distinctions to find what’s best for clients, she replies, “It’s simple, I ask a lot of questions”.

Elisabeth Dombrowski

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elisabeth@sourcenetworks.com

Elisabeth joined Source Networks in 2002. “I was excited to join the team. I had previously collaborated with Jason on projects and was not only impressed by his technical acumen, but also his professionalism and business knowledge.”

Today, Elisabeth continues to embrace the brisk pace of evolving technologies. “I love this field because it’s always changing. Some of these are game changers. The cloud is a perfect example. Just as it was with client/server computing back in 2000, cloud computing can provide huge benefits, but it’s not a one-size-fits-all proposition. It requires a far more nuanced approach.” As to how Elisabeth makes these distinctions to find what’s best for clients, she replies, “It’s simple, I ask a lot of questions”.

Andrew Kuhlman

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andrew@sourcenetworks.com

Andrew has worked in medium to large scale Windows and Apple environments including video security systems, production and post production, medical systems and large-scale data management. His skills extend beyond system support and implementation as he is also a drone pilot, still and motion capture photographer, and an editing specialist with a degree in visual effects. With these skills, he is adept at configuring and installing video security systems. Coupled with his years of experience working in and around production studio’s, troubleshooting all manors of computer problems has become his passion.

Brett Wenzlaff

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brett@sourcenetworks.com

Brett has been working in IT since the dawn of personal computers and with Source Networks for over 12 years. He is our “Universal IT Guy,” in that he has vast experience on PCs, Macs, servers and network environments. Brett helps resolve system issues with either platform, as well as integrate Macs into PC networking environments or vice-versa. He has helped many of our “former PC clients” transition to a new Mac, while bringing a client’s lone Windows application, such as QuickBooks, over to Mac in a “virtualized Windows” environment, which these days runs extremely efficiently on a Mac.

Brett is always vigilant (as are all our staff) to ensure your data is protected, by ensuring appropriate backup methods that will work for you are in place– especially when you need to restore some or all of your data. Brett is also highly experienced with networking, system setup, troubleshooting, mobile device support, PC Virus removal, and data recovery from failed hard drives. Over the years Brett has provided support to individual users, as well as small businesses, ranging up to 40 in-house systems.

Brett Wenzlaff

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brett@sourcenetworks.com

Brett has been working in IT since the dawn of personal computers and with Source Networks for over 12 years. He is our “Universal IT Guy,” in that he has vast experience on PCs, Macs, servers and network environments. Brett helps resolve system issues with either platform, as well as integrate Macs into PC networking environments or vice-versa. He has helped many of our “former PC clients” transition to a new Mac, while bringing a client’s lone Windows application, such as QuickBooks, over to Mac in a “virtualized Windows” environment, which these days runs extremely efficiently on a Mac.

Brett is always vigilant (as are all our staff) to ensure your data is protected, by ensuring appropriate backup methods that will work for you are in place– especially when you need to restore some or all of your data. Brett is also highly experienced with networking, system setup, troubleshooting, mobile device support, PC Virus removal, and data recovery from failed hard drives. Over the years Brett has provided support to individual users, as well as small businesses, ranging up to 40 in-house systems.

Robert Iosca

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robert@sourcenetworks.com

As our project manager, Robert offers a host of management experience, including software licensing, hardware specification, drafting documentation, and the ability to communicate with vendors to get the project completed. His background includes certifications from De Paul University in Project Management and Telecommunications, resource planning, scheduling, budgeting, billing, and a host of office solutions integration. His attention to detail is what makes him an essential team member when a project’s success requires precise coordination and scheduling of orders, deliveries, and personnel.

CONTACT

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Use this form to open a support ticket and have one of our consultants contact you shortly. We will respond as soon as possible!

 

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